If you experience difficulty accessing our content, please contact us at 800-432-1281 and we will assist you.

Frequently Asked Questions

Below is a list of categories which will link to answers to commonly-asked questions. Choose the category that best suits your question. If you do not find the answer you need, please Contact us.

➤  Top 4 FAQs

➤  Logging In and using "My Account"

Q: How do I change my password?
A: To change the password for an existing account, select the "Forgot your password?" link on My Account and follow the instructions.

Q: How do I add an additional e-mail address to my account?
A: To add an e-mail address to an existing account, log-in through My Account. Select the "Manage Users" button and follow the instructions.

Q: Can I update my account information online?
A: Sorry, at this time, you cannot update your account info online. You can view your profile info by logging in and navigating to My Account.

Q: How do I set up an account?
A: You may set up a customer account online by clicking on My Account and selecting the appropriate option. The site will walk you through setting up an account.

Q: Why would I add Additional User Accounts?
A: Some businesses find it helpful to have more than one person in the office authorized to order checks and forms. You may set up additional user accounts online by clicking on My Account, then selecting the Manage Users button, then selecting the Create New User button. The site will walk you through setting up the additional user account.

➤  Customer Number

Q: How do I find my customer number?
A: Contact Customer Service

➤  Laser/Continuous Parts

Q: What does "parts" mean?
A: Parts" means the number of copies you will receive. Our manual and continuous checks/forms use carbonless copies. Laser forms/checks use separate sheets for each part. Check out About Parts

➤  Software Compatibility

Q: Which forms are compatible with my software?
A: Our checks and forms work with 99% of today's accounting software programs. Visit our Online Compatibility Guide and select your software version.

➤  Tax Forms

Q: How many parts will I need?
A:The number of parts depends on the state in which you are filing taxes. Just select the appropriate state from the chart shown in About Tax Forms and we will send you the appropriate parts.

Q: How many summary forms will I get with my W-2s and 1099s?
A: You will receive one summary forms with every order placed.

Q: When do I use Magnetic Media?
A: Companies filing 250 or more forms W-2 and 1099 MISC are required to file copy A on magnetic media.

Q: What is the last date I can order my tax forms in order to submit them on time?
A: In order to ensure timely delivery, we need to receive tax form orders by January 31.

Q: Why is it important to order W-2s based on number of employees, and 1099s based on number of vendors?
A: Tax forms are sold by the number of employees or recipients, not by number of sheets. For example, W-2s have two forms per page to be used for two separate employees.

Q: Does the Federal Copy need to be printed in red?
A: Both the W-2 Federal copy and W3 Summary can be printed using the preprinted red scannable Federal Copy A, but it can also be laser printed in black. Check your software for the capability to print black Federal Copy A. You are required to use the preprinted red scannable copy A on both the 1099 Federal Copy A and the 1096 Summary form.

Q: How are the W-2 laser forms printed?
A: The Federal Copy A is printed first, with employee 1 on the top and employee 2 on the bottom. Then, employee copies print according to software specifications, followed by employer copies.

Q: Do I receive a free W3/1096 with my W-2/1099 order?
A: Yes. For each order of W-2s and 1099s, you will receive one W3 or 1096 Summary form free of charge. If you would need more, simply call 1-800-432-1281 to order. (Minimum quantity of five.)

Q: Can I ship my order to two separate addresses?
A: No. As part of our standard order security policy, we only accept one shipping address per order. Please place a second order to ship to a second address.

Q: Can I ship one item UPS overnight and the rest of the items UPS ground on the same order?
A: We can only use one shipping method per order. If you need some products faster than others, we ask that you place separate orders and select an expedited shipping method for the products you urgently need.

Q: Can orders be shipped UPS to a PO Box?
A: Both UPS and Federal Express require a street address for delivery. Orders with a PO Box as the ship-to address are automatically delivered via priority mail.

Q: Can you imprint my laser tax forms?
A: Unfortunately, we cannot. Your software will print all the required information. However, we can imprint continuous forms. (Note: Your phone number must be included for all 1099 forms.)

Q: What is the last date I can place an order to have forms imprinted?
A: Orders must be placed by December 15th.

Q: How long does it take to have forms imprinted?
A: Forms are imprinted and shipped within 14 business days.

Q: What is the difference between 1099 forms and W-2 forms?
A: 1099-MISC forms are used to report interest payments of $600 or more, such as rent, royalties, prizes, awards, fishing boat proceeds, etc.

1099-INT is used to report interest payments of $10 or more to any one person by banks, credit unions, etc. It does not include the interest pain on an IRA.

1099-R forms report all distributions from pensions, annuities, retirement funds or profit sharing plans.

1099-S forms report gross earnings for the sale of real estate.

1099-G forms report unemployment compensation, state and local income tax refunds, agricultural payments and taxable grants. here are other 1099 forms to report specific interest payments.

W-2 forms are used to report wages.

1098 forms report interest on mortgages.

Transmittal forms are also called Summary forms. One Summary form must be included with each grouped order of W-2s a company files.
W-3s are the Summary forms for W-2s.
1096s are the Summary forms for 1099s.
If it is necessary to correct a W-3, use a W-2C and a W-3C form.

New year W-4 forms are available in December of each year.

➤  Personal Checks

Q: Can I reorder my personal checks through this service?
A:Yes, we offer the highest quality personal checks available today.

Q: I received my check order and it was printed incorrectly, what should I do?
A:To have your order corrected and reprinted, please contact us at 1-800-432-1281 and we will work with you to provide the help you need as quickly as possible.

Q: Do you offer matching leather covers for all the check designs pictured?
A:Yes, we offer leather covers to enhance our personal check designs. You may order the coordinating cover shown with a specific check or choose a different cover.

➤  Product

Q: Can you print my company logo on my products?
A: Yes. We can print your logo on your checks or forms for a one-time set-up charge of $30. At this time, we cannot accept requests for custom logos online. Call one of our business check experts for assistance.

We also have hundreds of Free Standard Logos to choose from! View our selection and order online in just a few easy clicks. Don't see what you want? Call us for our complete selection.

Q: Can you incorporate my company colors into my check/form?
A: We can print any color you want. Just supply us with a PMS color or sample to match. We send a quote for your approval. These orders are currently handled by our business check experts. Please call 1-800-432-1281 for more information.

Q: What colors can I choose from for my checks and forms?
A: Our business checks and forms come in a variety of standard colors and backgrounds. Background colors and imprint inks vary by product, so you will need to refer to the color options specified for each check or form. If you do not see the combinations of colors and backgrounds you would like, please Contact Us. We can produce whatever you need.

NOTE: due to different browser and monitor specifications, the colors and typestyles you see on your screen may look slightly different from those on your final product. We will reference PMS color specs to ensure you are comfordiv with your selection.

Q: Will my checks and forms look like they do on-screen?
A: The colors and typestyles you see on your screen may vary from what you receive on your final product. Due to the wide variation in browser and monitor specifications, we have no control over how our checks and forms may appear on screen. To be sure you're comfordiv with your selection, we will always reference PMS color specs and typestyle font names.

Q: What if I want to change what is printed on my checks or my check color?
A: You can change your check color, imprint information, standard logo, quantity, and delivery options online. At this time, we cannot change typestyle, custom logos or shadow prints. If you would like to change any of these options, please Contact Us.

Q: I don't see my product online or in the catalog. Can you match what I'm already using?
A: Just send us a sample of your check/form -- either by e-mail, traditional mail, or expedited delivery. We will promptly let you know whether or not we can print your order. (Be sure to reference your order number and/or customer number when you send artwork electronically.)

Note: Custom business cards and stationery are not available at this time. Please go to Deluxeforms.com to view our current formats.
Q: What do I do if my order is printed incorrectly?
A: We offer a 100% satisfaction guarantee and are committed to accuracy. To have your order replaced, please call a business check expert at 1-800-432-1281, explain the situation, and provide the correct information. We will start a replacement order for you right away.

If the price of your replacement order differs from your original order, you will be credited for your original order and charged for your replacement order.

➤  Ordering

Q:How do I check the status of my order?
A: Just click on "Order Status" at the top of our homepage. Once you have entered your customer number and e-mail address, you will be able to view your order history and select the specific order you are inquiring about.

If your order has already shipped via UPS®, you will be notified via e-mail and you will be able to view up-to-the-minute status. Click on "Tracking Details" under "Shipping Progress" for the most current tracking update for your order -- without leaving our site!

Q:Can I cancel an order online?
A: At this time, you are not able to cancel your order online. To make changes or cancel an order already in progress, please contact Customer Service.

Q: Can I order check-related products such as deposit tickets, endorsement stamps, etc., online?
A: Yes, you can order a variety of check/form-related products online. Click on Products or go to our homepage and check out our online catalog index for a product listing.

Q: I've logged in as a customer, but your site still won't let me order. Why?
A: The following are the most common reasons why our system is not accepting your order request:

  1. "Cookies" is not enabled on your browser. Because of the confidentiality of your customer information, you may have chosen not to receive cookies. You will need to enable this functionality to continue to order. If you need help, Contact Us and we can set you up with what is needed.

  2. You may be typing your bank-assigned customer number into the customer number field instead of your customer number. Your customer number is easy to find: if you receive our catalogs or promotion materials, just look directly above your address on the printed piece. Your customer number begins with "A#". It can also be found on your reorder form.
If you're still having trouble, Contact Us with your name, address and phone number.

Q: What is a Priority Service Code, and why do you need it?
A: Priority Service Codes make sure you get the correct offer with your order. They also help us serve you better by allowing us to better understand what types of products and special offers you find most interesting. You can generally find this code in the mailing address and order form areas of our catalogs and other promotions. Just look under the arrow labeled "Priority Service Code."

Q: Why can I order some products from your online catalog, but not others?
A: While you are able to order our most popular standard products online, you may find some products within our online catalog that ask you to "Call to Order." Certain products require special handling to ensure they are printed correctly. This is true in cases of products with special features or in which business images or colors are being applied. We appreciate your patience as we continue to make more products "orderable" online within the months to come.

Q: Why am I getting charged sales tax?
A: We are required by law to charge sales tax. If your state requires a sales tax, it will be added to the total cost of your order. Shipping and handling is subject to tax in all states.

Q: What if my business has tax exempt status?
A: If your business has tax exempt status, please fax a copy of your tax exempt certificate to us at 1-800-336-1112. Once this information is on file, you will not be charged sales tax. If you are a tax exempt business and you are placing an order for the first time, you will need to call 1-800-432-1281 to order. Any subsequent reorders can then be placed through our online service.

Q: What if I accidentally place a duplicate order?
A: While we cannot catch every duplicate order, our system is set up to flag potential duplicate orders. Once a duplicate order has been detected, one of our business check experts will contact you to verify your order.

Q: Where can I direct my feedback about this service?
A: If you have any questions regarding online ordering or our web site that are not answered here, please Contact Us.

➤  Shipping and Billing

Q: How fast can you print my checks and forms?
A:  Most standard products are shipped within three days. Requests with company logos are usually shipped in five days. Some of the in-stock items that require no printing can be shipped within only two days. Most custom-order products take 10-12 days to print before they are shipped.

Q: What if I need my order faster?
A: Standard orders need three to five business days for production and then may be shipped. If you need your order faster than our standard delivery timeframe, you can choose from our expedited delivery options listed below for an additional charge. New customers placing their first online order cannot request expedited shipping.

Fastest: Next Day
Faster: Two Day
Fast: Standard (5-7 business days)

Note: We also offer expedited production. Call for details.

Q: How do I pay?
A: For existing customers, we accept payment via invoicing, credit card, or through debit from your designated checking account. New customers placing their first order can pay either by credit card or through debit from your designated checking account. Any subsequent orders or reorders can then be invoiced if you like. Payment terms are Net 30. A late fee will be assessed to each invoice that is not paid by the due date, subject to applicable law. All orders are to be paid in U.S. dollars.

Q: Will I be able to see my total cost, including shipping and tax, before I order?
A: Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

Q: How are shipping and handling costs calculated?
A: Our shipping and handling fee is intended to compensate our company for costs related to processing your order including the handling, packaging and delivery of the products you have purchased.

➤  Internet Security and Other Site-Related Questions

Q: How safe is ordering checks through the Internet?
A: We know security is important to you. That's why we've made safeguarding your information a priority. We are fully equipped with a secure server for all online transactions. In addition, we've set up security checkpoints within the ordering and review process to further ensure the security of your transaction. Check out our Site Security for yourself!

Q: What do you do with my customer information?
A: We have a long history of recognizing and protecting the privacy of consumers, and are committed to protecting your privacy and utilizing technology that gives you the most powerful, safe, online experience available. Security measures are in place on all our web sites to protect the misuse and alteration of the customer information under our control. Feel free to review our Privacy Policy for more details.

Q: What types of check security features does Deluxe incorporate into their checks?
A: All our checks include a rigorous fraud deterrence system that exceeds industry guidelines. Our checks utilize security features such as chemically sensitive paper and erasure protection to name just two. Click on Check Security Features to learn more about how we help protect you against fraud.

Q: How Does Deluxe prevent fraud on new orders?
A: Deluxe takes extraordinary measures to ensure the security of our customers' check orders and proprietary bank information. These measures include, but are not limited to, requiring a customer code to access customer history, displaying only a portion of account numbers for verification, and flagging orders with characteristics that have a higher propensity to be fraudulent.

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